Text Editor and Automated Messages Features

The text editor of the admin area and automated messages(example: welcome and subscribe messages) can be used to create stylized messages:

• Links formatting — All text links are automatically converted to clickable hyperlinks.

• Text formatting — The editor also supports text formatting syntax:

  • To make text bold, surround it with *: *your text*.

  • To make text italic, surround it with __: __your text__.

  • To make text strikethrough, surround it with ~: ~your text~.

  • To insert a single-line code comment, surround it with `: `your text`.

  • To insert a code block, surround it with ```: ```your text```.

• HTML and other code languages — For security reasons, no HTML, JavaScript (JS), or other code languages are permitted. However, you can use HTML snippets by utilizing custom rich messages (discussed below).

• To insert a line break into a message, use the keyboard combination SHIFT + ENTER or CTRL + ENTER.

Merge fields

Merge fields are strings replaced by external values when used. Merge fields can be used in any message or automated message, including chatbot messages.

Code	Description
{user_name}	Full name of the active user.
{user_email}	Email of the active user.
{agent_name}	Full name of the active agent.
{agent_email}	Email of the active agent.