Language

PSI BOT is fully multilingual and provides powerful features to detect the user's language on the fly.

Edit translations

To edit the languages of both chat and admin, go to Settings > Translations. Some settings, such as e-mail contents, are directly translatable and therefore do not need to be translated here.

Chat language

PSI BOT is already translated into 41 languages. There are many options available to set the language:

Go to Settings > Chat and check the Translate automatically option. This feature will automatically use the chat language of the user's browser.

Admin language

To translate the admin area follow the steps below:

• Translate the texts in your language from Settings > Translations.

To set the admin area language you have three options:

• Activate the option Settings > Admin > Automatically translate admin area. This feature automatically translates the admin area to match the agent profile language or the agent browser language.

Information

• If a translation string is missing, add it by clicking the button Add new translation.

• If a translation string is not working, make sure to remove all white spaces and break lines at the start and the end of the string.

• Some special chars like & are replaced by the HTML equivalent code (see https://www.w3schools.com/html/html_entities.asp). Ex. & is replaced by &am