Installation

  • In PSI Bot > Settings > Business Messages > Synchronization > Client token enter a random string and save.

  • Open the Business Communications Developer Console (https://business-communications.cloud.google.com) and sign in with your Business Messages Google account.

  • Click Partner account settings on top.

  • Configure the Webhook by entering the Webhook URL and the Client token and save the changes, get the values from PSI Bot > Settings > Business Messages > Synchronization.

  • Enter back into the Business Communications Developer Console (https://business-communications.cloud.google.com) and open your partner account.

  • Click Service account from the left menu and create a new key, download the key and open it with a text editor such as Notepad, copy private_key, client_email, and paste the values in PSI Bot> Settings > Business Messages > Synchronization.

  • You are done! To test your agent visit https://business-communications.cloud.google.com/console, click your brand to enter your brand Overview area, under Agent information > Agent test URLs click on the button suitable for your mobile device and open the link from your mobile device.

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