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Waiting list
The message is sent automatically when a user visits a page of a product that's out of stock.
The message is sent automatically when a user tries to purchase a product that's out of stock via the chatbot.
The message is sent a maximum of 1 time every 24 hours for each out of stock product.
If the user'email is not set, the chat asks for the user' email automatically.
Removed item from cart notification
If the coupon is included, the chat message is sent only for the first removed item, then again after coupon expiration.
The coupon is valid only for the removed items.
The following merge fields can be used in the email subject too: {coupon}, {discount_price}, {original_price}, {product_names}, {customer_name}.
Only the users with an email will get notified via email.
Returning visitors notification
The chat message is sent after 15 seconds.
The chat message is sent to the active conversation, if any, otherwise to a new conversation.
A visitor is a "returning visitor" only if at least 24 hours have passed since the last visit.
The chat message is sent only 1 time, if the visitor returns again, the message is not sent.
Follow-up message
If the message contains a coupon, the message is sent only if there are no other valid coupons assigned to the user.
Miscellaneous
When a visitor completes a purchase, a new PSI Bot user with the details provided in the checkout form is automatically created.
The automatic messages(abandoned cart message, follow-up messages, ...) are sent to the active conversation, if any, otherwise to a new conversation.
The default coupon values are 0% discount and 7 days expiration.
Coupons in the trash are still valid, you must permanently delete them.
All coupons can be used only 1 time.
Expired coupons are deleted automatically via cron jobs.
The products pop-up of the admin conversations area search by product name, description, and price.
The products pop-up of the admin conversations area is multilingual and displays automatically the products of the user's language if available.
To view orders of guest users who did not send any chat message before the purchase you need to enable Settings > Users > Register all visitors.
The setting Ticket products selector > Exclude products accepts WooCommerce product IDs separated by commas.
WhatsApp shop
To allow a user to purchase your WooCommerce shop products on WhatsApp the product ID of your WhatsApp shop products must be the same as the product ID of your WooCommerce products. Once the user has sent the WhatsApp order, WooCommerce automatically saves it, use the merge field {catalog_checkout} to send the user the checkout link.
Use the plugin https://wordpress.org/plugins/facebook-for-woocommerce/ to automatically synchronize the WooCommerce products with the WhatsApp shop products.
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